As we discussed in my last posting, strong brands don’t only belong to companies with big budgets. A brand is built upon the knowledge of who you are, the key value you provide, and communicating this clearly all of the time. For a company, talking the talk AND walking the walk, is what makes a strong and successful brand. Fortunately, this does not always involve a lot of money.
Use these secrets that I’ve learned over the past 19 years from helping companies build their brand from the ground up.
Be believable. A strong brand only makes promises that can be kept. Try to avoid overpromising or making claims that your customer knows are too good to be true. People today are savvy and naturally skeptical when it comes to marketing. So, be real when you are communicating your brand.
Be unique and interesting. Sometimes this takes courage, but allows your brand to stand out amongst your competitors. Your differentiation factor must also make a difference to your customers. Don’t harp on expected attributes like quality or service, but focus on what gives your company flavor and personality.
Consistently communicate your brand. There are many different business marketing channels that can potentially fuel your business—print, web, social media. But, your brand must remain consistent across all of these channels. A strong brand also communicates the same promise at every touchpoint, both internally and externally. Being consistent in how you communicate and visually present your brand, establishes recognition and eventually response in your marketplace.
Stay who you are both inside and out. If your brand promise is what makes you believable, unique and relevant to customers, then it makes sense to use your brand as the key part of your business strategy. This doesn’t mean you cannot refresh the design and look and feel of your marketing communications (in fact, you should!), but just make sure you keep the heart of your promise.
Instead of focusing on shrinking marketing budgets and skyrocketing costs, use these secrets to make an honest assessment of your brand. You will discover that it really comes down to one big secret: A strong brand means living it.
Would you like to share something that has helped build your brand?
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